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The printer does not recognize the cartridges - What to do?

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The printer does not recognize the cartridges - What to do?

The printer is the essential tool in the office and at home. However, it is only a machine, and machines sometimes have problems. And it is precisely the older models that have them, which leads to very annoying situations. But, you have to keep calm. One of the most common problems with inkjet printers is their inability to recognize cartridges. A printer that doesn't recognize cartridges is a serious problem, which you can fix with a few tips and tricks . In this context, it does not matter whether your printer is an Epson , a Canon , an HP or other. 

1. Printer does not recognize cartridges - Why is this annoying?


You are printing with your device and you are fine. However, you often do not think about the fill level of the cartridges , so it is only after receiving the warning message that you say to yourself, “Oops, I need new printer cartridges. You then buy new ones that suit your printer model. Obviously, you can buy them through the Internet, which is much cheaper and easier.

As soon as you have your new cartridges in hand, you can replace the old ones. Then, when you are told that the printer does not recognize the cartridges, frustration sets in, especially because you have invested money in the new accessory.

It is often mistakenly thought that the error is with the cartridge and the entire model is then thrown away. However, the problem does not resolve with another cartridge and the error message still appears. In such a case, you can be sure that the problem is not with the cartridge. The following tips help you identify and fix the real problem, so the printer can get back to work as quickly as possible.
 

2. Possible causes of errors


Before you despair, first check the cartridge . You should know first of all that it is irrelevant whether you have chosen an original cartridge or a compatible model. Compatible cartridges are faithful to the original models, so there can be no design issues. The "Printer does not recognize cartridges" error is an annoying problem that is not caused by the quality of the cartridges. However, you must first take a close look at them.

Make sure you have purchased the correct cartridges for your printer.In the heat of the moment, it's easy to get the wrong letter or number wrong. As a result, the cartridge is correctly identified by the device as inadequate. It's annoying, but it's not the end of the world because you can just return the wrong cartridge and ask for the correct product or a refund.

 2.1. Cartridge error


You will always find the correct cartridge model in the printer's manual, on the manufacturer's website or on the empty cartridge.

Make sure you have inserted the cartridge correctly . To do this, follow the instructions in the cartridge packaging.The cartridge should always insert with an audible click. Many customers are not straightforward enough with cartridges when handling them, so the issue of non-recognition is simply that the cartridge is not properly inserted. It is also essential to unpack the cartridge correctly before inserting it.

Remove the protective film and all packaging remains. Often a small stripe remains on the chip and prevents the printer from recognizing the cartridge. Obviously, you may just be out of luck and the cartridge is defective . In this case, replace the damaged cartridge and immediately receive a new one instead.

 2.2. Printer error


The error may not be with the cartridge only, but also with the printer. Then turn your attention to your device. Older models in particular can cause a lot of problems, so the decision to buy a new device isn't really such a bad idea.

If the printer does not recognize only certain cartridges, you cannot attribute the error to the printer. In such a case, the problem is only with the cartridges . What it means: If you swapped cyan, magenta, black, and yellow, and all colors are recognized except black, the cartridge is defective.
 

Also test other cartridges if possible. If these are not recognized either, there is a hardware problem. A simple trick, but very useful in many situations, is to restart the printer. Also make sure that the latest version of the driver is installed. If not, just download from the Internet and install the latest version of the printer driver.

If the cartridge is still not recognized after following all of the above steps, contact the manufacturer's service department . However, only do this when you have replaced a suspected defective cartridge. Customer service can often help you adjust the printer or resolve other problems so that the cartridge is recognized. In our Help section for printer problems, you will find contact information for the manufacturers.

Note  : If your printer has exceeded the warranty period, it is often unnecessary to have it serviced. In many cases, a repair costs more than the printer. Consider purchasing a new model instead.
 

3. My Epson printer does not recognize the cartridges - What can I do?

 
Each manufacturer has their subtleties and differences to take into account. This is the reason why we are now going to review two of the most popular printer manufacturers: Epson and Brother . Epson enjoys an excellent reputation and has already released many popular models. However, the problem of not recognizing cartridges is not excluded.

Check the following points when the "The printer does not recognize the cartridges" problem occurs:

The message warning you that no original cartridge has been inserted in the printer often appears when you are using cartridges compatible .

Then simply remove this message with "OK" or "Next".
After confirming, the printer should resume normal operation.

 

3.1. Pay attention to safety when transporting cartridges


 
The transport security is a piece of black or orange plastic that sits on the cartridge. In order to be able to use the cartridge, you not only have to remove the tape from the cartridge, but also the said transport security . Handle the cartridge with care , as you may come into contact with the ink.

To replace an Epson cartridge , it is best to use the utility program . You can run the latter through your machine's print settings .

Follow the instructions on the screen. It is important that the previous cartridges are emptyso that the prompt to replace cartridges appears.

If these tips don't help, just unplug the power cable from the outlet. Leave the printer unplugged from the machine for about 30 minutes before trying to print something again. Your printer does not recognize the cartridge because it is a compatible variant? In this case, use the traditional original cartridges again and follow the aforementioned steps.

Model selection

Manufacturers   Brother, HP, Canon
Manufacturer not listed? You will find other manufacturers here

4. The Brother printer does not recognize the cartridges - What can I do?



Like Epson, Brother is a big brand that offers printers in all price categories. Also included are inkjet printers which have different advantages. However, there may also be cartridge insertion issues that prevent printing. To help you, follow the tips below.

If the printer no longer recognizes the black cartridge, the problem is usually with the ink tank .

  • Turn off the printer and remove the cartridge.
  • The missing cartridge is then indicated. 
  • Never tinker with the ink sensor, it is useless and it can only damage the device. 
  • Never forget that ink cartridges have a float.
  • If the tanks do not have a float lever, you cannot use them.
  • You can also turn off the machine, remove the ink cartridge, and put it back. 
  • Repeat the procedure two to three times. 
  • Many ink cartridges designed for Brother have a film underneath which ink can later flow. 
  • Make sure the film is open enough before inserting into the printer.


In many cases, it may simply be that sufficient ink cannot flow from the cartridge and the printer will not print.
You can also shake the ink cartridge well before using it.
 

5. The printer does not recognize the cartridges - Other tracks

 
A printer is a sensitive device that consists of many small parts . If these do not work well with each other, there may be problems. The nozzles of inkjet printers are particularly at risk. This is the reason why we invite you to carry out a nozzle test beforehand. Printer cartridge nozzles have many electrical resistors that function as ink heaters.

When a drop of ink is diffused, an electric current passes through the resistance. The resistance heats up the small amount of ink very quickly. Then follows an explosive expansion of the ink drop, which forms on the surface of the resistance. At the same time, a vapor bubble is generated and pushes the ink out of the cartridge plunger.

If one or more resistors are overheated due to insufficient ink flow , signs of failure will appear during printing. The ink continues to flow through the cartridge, but it does not reach the paper.
 

5.1. Check the print head

The print head can also dry out , so it needs to be cleaned.

Detailed instructions can be found here: Clean the printhead

Place the cartridge with the printhead facing down in a container with distilled water.
Leave the cartridge to soak overnight or for a day to dissolve the encrustation that forms from prolonged storage of the cartridge. You can also boil water and immerse the print head in it for 10 to 15 seconds.

Be careful not to burn yourself.
Here you can find more tips on ink cartridges that have dried out: Dry printer cartridge

A simple problem can also be solved by cleaning the print head of the printer . Heavy soiling of the printer can also cause problems. For this reason, you should run the printer cleaning program several times .

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